Refund Policy

As a rule, payments for subscriptions and other purchases are not refundable, unless the law of the country where you live gives you a right to a refund.

If you live in the European Union, the United Kingdom or Switzerland, you can withdraw from a subscription for any reason within 14 days of buying it.

If you live in Brazil, you can cancel a purchase within 7 days of making it and receive a full refund.

If you believe the law that applies to you gives you a right to a refund, ask for it as section III describes.

A renewal that was not cancelled at least 24 hours before it was charged is not refundable.

Changing your mind after buying is not a ground for a refund, outside any period in which the law lets you withdraw from the purchase.

A request about a subscription period that has already ended is not refundable.

A request must reach us within 7 days of the purchase or renewal it concerns for a weekly plan, and within 14 days for a monthly or longer plan.

We may decline a request that we have reasonable grounds to believe is fraudulent, or one about a purchase used in breach of our Terms of Use.

These limits apply unless the law requires otherwise, and nothing in this policy limits a right to a refund or to withdraw that the law gives you. Each request is reviewed on its own, a refund granted once does not oblige us to grant a similar one, and an approved refund covers the subscription period in which the request was made.

Write to support@trylunaria.com from the email address you used, with the date and amount of the payment and the reason for your request. We may ask for more information, such as your receipt, before deciding, and we will tell you the outcome within a reasonable time.

An approved refund is returned to the payment method used for the purchase. How long it takes to reach you depends on your bank or payment provider.

This policy covers purchases made on trylunaria.com. A purchase made through a third party, such as an app store, follows that party's own refund rules.

We may update this policy; the version on this page, dated at the top, is the one that applies. Questions about it: support@trylunaria.com.